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Frequently Asked Questions

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Why is there a shipping charge on my order?
How do I track my order?
Can I send a drawing of my property to Kencove for a material estimate?
How long will my order take to arrive?
My fence charger stopped working. What should I do?

Why is there a shipping charge on my order?

    Here is a checklist of when shipping charges may apply:
  • Order is shipping to address outside of continental US
  • You have ordered items which do not qualify for free shipping, typically oversize or heavy items such as wire or posts
  • You selected expedited shipping service
  • Your order total is not $75.00 or more
If you have other questions about shipping rates, please call 800-536-2683

How do I track my order?
You will receive an email with the shipment tracking number.
  • You can click the link in the email to check the shipping status
  • OR if you have your tracking number, go to: My Account Page then click "Track Packages". Please note: if the order is shipped via freight/common carrier, you must use the drop down menu to select the carrier.
  • If you are unable to obtain shipment status online, please call 800-KENCOVE


Can I send a drawing of my property to Kencove for a material estimate?
Yes! Just send a fax to (888) 908-5353 or email [email protected] Be sure to include the following:
  • Layout of your property with measurements (in feet)
  • Fence type requested: Electric? Number of strands? Power source?
  • Animal type being enclosed or excluded
  • Number of gates and corners
  • Name, phone number and/or email address


How long will my order take to arrive?
Orders placed before noon (EST) are usually shipped the same day. Orders ship Monday through Friday. UPS transit times are listed here: Shipping Information. For other carriers, please contact a product specialist at 800-536-2683.

My fence charger stopped working. What should I do?
First, visit our Charger Troubleshooting page. If these steps do not resolve your issue, you can send your charger/energizer to Kencove for repair. Please visit the Energizer Repair page for important instructions.