Standard orders typically ship out within three to five business days of placing your order. Many variables like product availability, time of day the order was placed, seasonal order volume, warehouse stock, etc., all affect how quickly an order ships.
Not all items are tax exempt across the board. Some items will still carry tax even if you have an exemption on file. Often, permanent fencing materials still carry tax as they are seen as a property improvement regarding government assessments.
Tax forms are available at kencove.com and can be submitted via link through the sign app. Give our Product Specialists a call at 1-800-536-2683 and they can send you the link! Forms can also be submitted to sales@kencove.com or ar@kencove.com.
Every state is different as far as what qualifies as a tax exempted item. Permanent fencing materials still carry tax in most states as they are seen as a property improvement regarding government assessments. Check within your own state for specific tax information regarding agricultural products and materials.
All residential orders will include a lift gate fee in the freight quote that will vary by carrier. Lift gates cannot be used with over-length items.
Kencove accepts Visa, Discover, MasterCard, wire transfers, personal and business checks, PayPal, E-Checks, ACH (electronic funds transfer), as well as cash upon picking up orders at our warehouse locations. E-Checks qualify for a 1% discount when paying at the time of placing the order. Checks and E-Checks over $5,000.00 are held until funds are cleared by the bank. This usually takes 4 business days. We also offer net payment options for approved dealer accounts.
To become a dealer and receive dealer pricing and other benefits, request a Dealer Application. Once completed, submit it to a Kencove Product Specialist. You will be notified of your approval status after your application is reviewed. As a Kencove dealer, at least 75% of merchandise purchases must be for resale. Dealer/Reseller will pay all shipping charges. Note that there will be a $100.00 credit application fee with a $75 credit applied back to your account after the completion of your first order as a dealer.
Kencove is extremely grateful for the sacrifice of men and women who serve and have served our great country. Currently Kencove does not offer a military discount.
If the energizer is under warranty, the manufacturer will be responsible for handling replacement. Our Product Specialists can help you navigate manufacturer warranties if needed. Kencove no longer repairs energizers. Here are two authorized repair centers you may consider:
Live Wire Farm john@livewirefarm.com 467 Butler Brook Road, Jacksonville, VT 05342 PO Box 526, Jacksonville, VT 05342 802-368-2353
Viola Machine and Repair joe@qmfarm.com 373 Quaking Maples Drive, Eglon, WV 26716 304-735-5481
Upon placing your order, you will receive a confirmation email that contains your order information and tracking information. If you do not receive a confirmation email, please reach out to our Product Specialists at 1-800-536-2683, contact our customer support team at sales@kencove.com, or send a chat message at kencove.com.
We strive to keep your favorite products in stock. We restock items as quickly as possible, and they are usually available one to two weeks after arriving at Kencove. We recommend placing out of stock items on back order to ensure they are reserved and shipped out in a timely manner. For further information about estimated arrival dates for out-of-stock items contact our Product Specialists at 1-800-536-2683.
Our Product Specialists are very knowledgeable about a wide array of fence materials, tools, and techniques. They would be happy to work with you to choose the right materials for your application. We offer a growing library of instructional videos on our Kencove YouTube channel as well as Kiwi Fence School to help fence rookies and contractors alike learn the skills and techniques to install professional looking fences that stand the test of time. Call us today to work with a Product Specialist! For more information on Kiwi Fence School click here. Browse our Kencove YouTube channel here.
Once an order is prepared for shipping, no additional items can be added to that order, but additional items can be placed on a separate order.
Most products have pricing that reflects the purchase quantity and volume. Monthly specials and discounts are often displayed on the home page at kencove.com.
If you are experiencing issues setting up a customer account, please contact our Product Specialists at 1-800-536-2683, contact our customer support team at sales@kencove.com, or send a chat message at kencove.com. We are more than happy to assist you and get your personal account set up.