Shipping Information

FREE shipping may apply on orders over $99.00 (exceptions below).

Some oversize or heavy items (such as wood posts, fiber rods, t-posts, and wire) do not qualify for free shipping. If your order includes free shipping items AND heavy/oversize items, you will pay only the heavy/oversize items portion of the shipping cost. Items that DO NOT QUALIFY for free shipping are marked in the "Shipping Status" bar on the product details page. A $45.00 pallet fee may apply for oversize items such as deer net, woven wire, and t-posts.

Free shipping applies to the Continental US only. Any orders shipping to Alaska, Hawaii, Canada, or Mexico that are free shipping qualified are eligible for up to a 20% discount. Free shipping offer applies to the lowest-cost carrier (USPS MAIL, FedEx, and LTL CARRIERS) and cannot be applied to expedited shipping services. If USPS MAIL is the cheapest rate, Kencove will ship it Priority Mail. If you would rather it be shipped by FedEx, then you will pay the difference between USPS Mail rate and FedEx rate.

All orders under $99.00 pay actual shipping cost.

If you have an old catalog, please note that shipping fees apply to items marked "FOB".

All shipment charges, additional handling charges, and service options are given to you prior to checkout. If a $45.00 paid pallet fee applies, the Sales Department will contact the customer. Customers get truck rates on large orders as well as various FedEx shipment options. We work with many freight (LTL) carriers to get the best rates. For freight (LTL) or flatbed shipments, the customer is responsible for off-loading and signing for goods on arrival. If there are damages to the order, you must make a note on the carrier’s (LTL) copy of the Delivery Receipt. CAREFULLY INSPECT ALL ITEMS BEFORE SIGNING THE DELIVERY RECEIPT. If you do not make note of the damages or missing items, Kencove cannot replace them. Signing for the items without making sure everything is there and free from damages releases the LTL carrier from any claims, and Kencove cannot replace the items for free!

Additional services such as lift gate (if not specified at time of order), rerouting (changing the address after LTL has picked up order), redelivery (not being there at scheduled delivery time), and detention will result in additional fees from the LTL carriers and will be charged to the customer.

If you decide the shipping cost is not feasible, contact the Sales Department at 1-800-536-2683 to verify the quote or to check other shipping options. If you only order wire to estimate the shipping costs, and then add additional products to that order, it will change shipping costs.

Carefully inspect your shipment upon receipt, and notify carrier of damages or missing packages. All shortages, errors, and damages must be reported to Kencove within 48 hours. Please check your packing list/invoice upon receipt of order. Do not wait until you begin building your fence to check your order.

For international shipments, the customer is responsible for all customs in the form of duties and taxes associated with the shipment. Freight quotes do not include this cost.

All shipping times in transit are approximate. Kencove is not responsible for delays in transit. Guaranteed services are available, but an additional fee is required and service must be requested at the time of the order.

• $30.00 Returned Check Fee.
• Both domestic and international orders are subject to a $50.00 wire transfer fee.
• Returned and/or rejected e-checks will incur a $30.00 fee and loss of any payment discounts applied to the order.
• 20% restocking fee applied to returned, unopened/unused products. If products are opened or appear to be used, additional fees will be applied.

Sales tax is charged in AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, NY, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. Signed forms are needed to show tax exempt status (see Sales tax in our FAQ).

Your order will be shipped from the nearest location when possible. If you would like directions to the location nearest you, see Directions. It is a good idea to call ahead and make sure your order is ready and the office is open. You can reach us at 1-800-536-2683.

Estimated FedEx transit days from each Kencove location. Choose a location to see its map.