Terms and Conditions

We will do our best to notify you of price changes in a timely manner, however, prices may change without notice. Heavy or oversize items such as fence wire or wood posts do not qualify for free shipping. $30.00 returned check fee. 20% restocking fee on returned, unopened/unused products.

See Shipping Information for free shipping details and other fees.

We reserve the right to confirm actual shipping costs before shipment. We do our best to estimate accurate rates but dimensional weight on some products can affect the final cost in some cases.

Orders already processed may be eligible for return (shipping and restocking fees apply).

• A restocking fee of 20% may apply depending on product condition (unopened/unused, packaging, and resale ability).
• If products are opened or appear to be used, additional fees will be applied.
• All shortages, errors, and damages must be reported to Kencove within 48 hours. Please check your packing list/invoice upon receipt of order. See Damaged or missing items.
• Special or custom orders follow the terms under Cancellations.

Questions about a return or exchange? Call us at 1-800-536-2683.

Prefer to chat? Start a live chat

We work hard to ensure every order meets your needs and project timelines. Because many products are made-to-order or require vendor commitments, this policy balances flexibility for customers with fairness to our suppliers and manufacturing partners.

Standard orders

• Orders may be cancelled within 48 hours of placement at no charge if the goods have not been shipped.
• After 48 hours or once shipped, cancellations cannot be accepted. Orders already processed may be eligible for return (see Returns and exchanges; shipping and restocking fees apply).
• A restocking fee of 20% may apply depending on product condition i.e. unopened/unused, packaging, and resale ability.

Special or custom orders

• Require a non-refundable deposit of 50% (or more, if required by the vendor).
• Kencove will confirm an acceptance period (typically 24–72 hours) before placing a special order.
• Once confirmed with the vendor, deposits are non-refundable.
• If cancelled prior to vendor confirmation, refunds will be issued less any costs incurred.
• After vendor confirmation but before delivery, customers remain responsible for vendor cancellation charges, work-in-progress costs, or restocking fees.
• Once products arrive at a Kencove facility, the customer is responsible for 100% of the order value, regardless of whether delivery is accepted.

Vendor delays

• We will promptly notify you of any supplier delay and work to expedite delivery or source alternatives.
• If a supplier’s delay materially impacts on your project timeline and exceeds 30 days beyond the agreed timeframe, deposits paid for delayed materials will be refunded (unless otherwise agreed in writing).

Deposit statement for large/special orders

Due to the custom nature of this order, a deposit of 50% is required upon acceptance. This deposit is nonrefundable once materials are ordered from the vendor. Should cancellation occur after vendor confirmation, the customer remains liable for all vendor charges, restocking fees, and any remaining balance due on the order.

This policy forms part of Kencove Farm Fence Inc.’s Terms and Conditions of Sale. Any exceptions must be approved in writing by an authorized Kencove representative.

For sales tax and tax-exempt orders, see Sales tax in our FAQ.

We do not provide, sell, rent, or otherwise disclose your personal information to other companies. Please note that we may change these Terms of Use at any time by posting the modified Terms of Use on the Site, or by otherwise notifying you of such change. Use of the Site after such changes are posted constitutes acceptance of all changes.

"Kencove Farm Fence, Inc." assumes no responsibility for errors or omissions in these materials. THESE MATERIALS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. "Kencove Farm Fence, Inc." further does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within these materials. "Kencove Farm Fence, Inc." shall not be liable for any special, indirect, incidental, or consequential damages, including without limitation, lost revenues or lost profits, which may result from the use of these materials. The information on this server is subject to change without notice and does not represent a commitment on the part of "Kencove Farm Fence, Inc." in the future.